Frequently Asked Questions
Everything you need to know about your Mockberg experience.
What materials are used in Mockberg watches and jewelry?
We use high-quality 316L stainless steel for our watches and jewelry, often finished with PVD plating in gold or rose gold to ensure durability and a premium feel.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery usually takes 2-5 business days depending on your location, and free shipping options are available for orders over a specific value.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be returned in their original, unused condition with all protective packaging and tags intact.
Are Mockberg watches water-resistant?
Most of our watches have a water resistance rating of 3 ATM, which means they are splash-resistant but should not be worn while swimming, showering, or diving.
Do you offer a warranty on your products?
Yes, all Mockberg watches come with a 2-year limited warranty covering manufacturing defects. Please keep your proof of purchase to validate the warranty.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.