Returns & Exchanges
At Mockberg, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all our timeless watches and jewelry. Items must be returned in their original, unused condition with all protective packaging and tags intact.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items securely in their original Mockberg box and ensure the package is well-sealed to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand over the package to your nearest authorized carrier point; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing